The Team Handbook: How to Use Teams to Improve Quality

This is a 'how to' book on project management, quality and problem solving using teams. Table of contents: * Doing business in a new business world * The basics of quality improvement (improvement concepts, tools of the scientific approaches and tools for making team decisions) * Setting the stage for a successful project (selecting members) * Getting underway (guidelines for productive meetings, record keeping, goal setting, preparing for and conducting the first meeting, evaluation) * Building an improvement plan (five crucial improvement activities, project planning and improvement strategies) * Learning to work together (team dynamics, roller coaster rides, recipe for a successful team, common problem solving * Team building activities (14 activities and 10 team building exercises) * Appendix: the planning grid.